Delivery across South Africa.

1. Where we deliver

Onea Shop delivers within South Africa. Delivery to remote or outlying areas may take longer or attract additional courier charges, which will be disclosed before the order is finalised where applicable.

2. Order processing

After payment and order acceptance, we confirm stock and prepare the order for fulfilment. Our normal target is to begin fulfilment within 1–3 business days where stock is immediately available, but the actual dispatch date may vary by supplier and product.

If a product is unavailable after you place an order, we will contact you and offer an available alternative, a revised fulfilment date, or a refund. Where the law requires a refund for non-performance or unavailability, it will be processed within the applicable statutory period.

3. Delivery estimates

Estimated delivery times are guidance rather than a guarantee unless we expressly agree a fixed date with you. Orders must be executed within the period required by applicable South African law unless a different period is agreed with you.

4. Receiving your order

• Inspect the parcel for visible damage before or as soon as reasonably possible after receipt.
• Keep the original packaging, accessories and proof of purchase if a return may be required.
• If the parcel is visibly damaged, incorrect, or missing parts, contact us as soon as possible, preferably within 7 days.

5. Delivery problems

If tracking shows a delay, loss, damage or failed delivery, contact Onea Shop Support with your order reference. We will coordinate with the courier or supplier and keep you updated.