PRIVACY
How Onea Shop handles personal information.
This policy explains the personal information used to operate the shop, fulfil orders, support customers and improve the service.
1. Information we may collect
- Name, contact details and delivery address.
- Order, cart, product and transaction information.
- Support, return and warranty communications.
- Technical information such as browser, device, IP address and security logs.
- Address autocomplete or location information you choose to provide.
- Marketing and analytics data where the relevant service is enabled and lawful.
2. Why we process it
We use information to provide and secure the shop, process orders, verify payments, arrange fulfilment and delivery, respond to support requests, administer returns and warranties, prevent fraud, comply with legal obligations and improve our services.
3. Service providers and operators
Information may be shared only as reasonably necessary with service providers such as hosted payment providers, couriers, suppliers or fulfilment partners, hosting providers, address/map providers, communications providers and analytics or advertising platforms that are actually enabled.
Payment-card details should be entered directly into the hosted payment provider environment when card payments are enabled and are not intended to be stored by Onea Shop.
4. Marketing
Direct electronic marketing will be conducted only where permitted by law. You can object to or unsubscribe from marketing communications using the method provided in the message or by contacting us.
5. Retention
We retain personal information only for as long as reasonably necessary for the purpose collected, legal and tax requirements, dispute resolution, fraud prevention and legitimate record-keeping.
6. Security
We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access and unlawful processing. No internet service can guarantee absolute security.
7. Your rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to it, request correction or deletion where appropriate, object to certain processing, or withdraw consent where processing is based on consent.
8. Cookies, analytics and advertising
The shop may use essential cookies and, where enabled, analytics or advertising technologies. If Meta, Google or Microsoft advertising measurement is enabled, the relevant consent and cookie controls should be configured before non-essential tracking is activated.
9. Contact
Privacy requests can be sent to support@onea.co.za. Requests for access to records may also be subject to PAIA procedures.